Frequently Asked About Our Terms
Go to the login page and tap 'Forgot Password.' Enter your registered email or phone number, and we'll send you a reset link. Click the link, choose a new password, and log back in within minutes. If you cannot access your email or phone, contact live chat with your account details and we'll verify your identity before resetting it.
No. Each person may open one account only. If we discover duplicate or shared accounts, we close all of them and hold any balance. This rule protects both you and us from fraud and money-laundering risk. If you've lost access to an old account, contact support to recover it instead of creating a new one.
Most withdrawals via OVO, DANA, GoPay and QRIS arrive within 24 hours. We verify your identity and check your withdrawal request during business hours. If your request hits a weekend or public holiday in Indonesia, it queues until the next business day. You'll receive a confirmation email and a notification in your wallet when the funds land.
Contact support immediately with your account number, the game name, and the time you played. Our team pulls the game log from our certified random-number generator and the game server to review what happened. We investigate within five business days and email you our findings. If a payout error is confirmed, we credit the difference to your account.
Start with our support team through live chat or email. If you're not satisfied with their response after 14 days, you can escalate to our dispute manager by emailing support with the word 'ESCALATION' in the subject line. We aim to resolve all disputes fairly and transparently. If you remain unsatisfied, contact your local consumer protection authority where local law permits.
We collect your name, email, phone number, date of birth, and payment details to open and run your account, process deposits and withdrawals, and comply with anti-fraud and anti-money-laundering rules. We do not sell this data. We share it only with our payment processors and, if required, with local regulatory bodies. You can request a full list of what we hold about you anytime through your Account Settings.
Yes. You can download your account data — deposits, withdrawals, game history and personal information — at any time from Account Settings or by contacting support. We deliver this within ten business days in a standard format. Your account remains active unless you close it. There is no fee for this request, and you can make it as often as you like.
